CAN I GET A REFUND?
We believe in our products. If you are not satisfied with any order you placed through RICHBABY, then you may request a refund within 30 days of the purchase date.

If you are eligible for our return policy, please note that we would not afford the shipping cost of your return if for personal reasons’ return, and your return goods and package should be in a good condition.

Cancellation：
Customer can only request an order cancellation before the package shipped. Once the item is shipped, a 10% restocking fee will be applied. Please note that a 5% processing fee for order cancellation will be charged if the items have not shipped.

Please note that we do not offer returns or refunds for our gift cards.

We kindly ask you do not post a return to us without contacting us first.

If you have any questions or need assistance with your return, don't hesitate to reach out to us through the contact information provided on our website. We're here to help!

HOW SHOULD I PACKAGE MY RETURN?
Please use a cardboard box to ship your return and include one paper of your order ID inside the package. Fill up any excess space in your package using packing peanuts/bubble wrap to ensure that your item is not damaged while in transit to us. Items that are returned damaged due to poor packaging will not be eligible for a refund.

HOW LONG DOES IT TAKE TO PROCESS A REFUND?
You will receive an email confirming your refund or will be contacted by one of our Customer Care representatives within 48 hours after we receive your email. 

Refunds will either issued to your credit card company or bank depending on your method of payment.  Refunds may take up to 10 business days to process. Please contact your bank or credit card company regarding the status of your refund, it may take some time before your refund is officially posted.  If you still have not received your refund, please contact us at shop@aco.media. 

DOES DEWETT PROVIDE RETURN LABELS?
We do not provide shipping labels for returns nor do we cover the cost for domestic or international returns except specific situations.